A large enterprise was facing growing challenges in managing IT security operations:
No centralized patching process existed across the infrastructure.
Vulnerability data was dumped into the ticketing system without prioritization or structure, overloading teams and delaying action.
The Security and Operations departments worked in silos, with no clear communication channels or shared ownership.
As a result, critical risks were left unmanaged, and operational teams were overwhelmed.
The environment was chaotic, unstructured, and reactive, posing significant risk to the enterprise.
Recognizing the escalating issue, the enterprise engaged Mujally Consulting to design and implement a sustainable and efficient Security Operations (SecOps) structure.
Mujally Consulting initiated a multi-phase engagement:
1. Stakeholder Alignment Workshops
Facilitated targeted workshops between Security, Operations, and IT leadership.
Focused on understanding pain points, misalignments, and missing accountability.
2. Process Definition
Developed a structured Threat & Vulnerability Management (TVM) process tailored to the organization’s size and needs.
Delivered a RACI matrix (Responsible, Accountable, Consulted, Informed) to define who does what, reducing friction between teams.
3. Gap Analysis
Identified key gaps in processes, tools, and roles.
Highlighted areas needing automation, documentation, or re-structuring.
4. Implementation Support
Supported the approval and publication of the new TVM process.
Facilitated tool selection and acquisition based on defined needs.
Helped establish a dedicated SecOps team, tasked with:
Centralized patching coordination
Continuous vulnerability assessment
Bridging the gap between Security and Operations
Individual patching activities were clearly handed back to operational engineering teams under a unified framework.
Results & Outcomes
✅ Reduced Attack Surface: Regular patching and prioritization led to measurable risk reduction.
✅ Structured, Sustainable Approach: No more ad-hoc fixes — replaced by a scalable, documented process.
✅ Clear Roles & Responsibilities: Everyone knew their part, and accountability was enforced.
✅ Efficient Use of Resources: The right tools were in place, and teams worked where they added the most value.
✅ Improved Collaboration: Security and Operations now work together, not against each other.
"The engagement with Mujally Consulting didn’t just solve a problem — it built a foundation."
– CISO